Your Privacy Matters

Account Information

When you create an account with ModelMesh.ai, we collect information such as your name, email address, and any other details you provide during registration. This information is necessary to create and manage your account, provide customer support, and communicate important updates about our services.

We may also collect billing information if you choose to subscribe to a paid plan. This information is processed securely through our payment providers and is used solely for transaction processing and account management.

Usage Data

We collect information about how you use ModelMesh.ai, including API usage patterns, model selections, request volumes, and performance metrics. This data helps us improve our services, optimize performance, and provide you with better recommendations and insights.

Usage data is collected automatically when you interact with our platform and is used in an aggregated and anonymized manner to protect your privacy while still allowing us to enhance our services.

Technical Information

We automatically collect certain technical information, including IP addresses, browser type, device information, and log data. This information helps us maintain security, diagnose technical issues, and prevent fraud or abuse of our services.

Service Provision

We use your information to provide, maintain, and improve ModelMesh.ai services. This includes processing your API requests, managing your account, providing customer support, and ensuring the security and reliability of our platform.

Your data enables us to deliver personalized experiences, such as recommending optimal model configurations, suggesting cost-saving strategies, and providing usage insights relevant to your specific needs.

Communication

We may use your contact information to send you important updates about our services, security notifications, billing information, and responses to your inquiries. You can opt out of marketing communications at any time while still receiving essential service notifications.

Security and Compliance

We use your information to maintain the security of our platform, detect and prevent fraud, comply with legal obligations, and enforce our Terms of Service. This includes monitoring for suspicious activity and taking appropriate action to protect our users and services.

Security Measures

ModelMesh.ai implements industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication mechanisms, and regular security audits. We use pre-signed URLs and secure key management to ensure that your API keys and sensitive information never leave our platform insecurely.

Our infrastructure is designed with security as a primary consideration, and we continuously monitor and update our systems to address emerging threats and vulnerabilities.

API Key Protection

When you provide API keys for third-party AI model providers, we store them securely using encryption and never expose them in logs, URLs, or client-side code. Our pre-signed URL system ensures that your keys remain protected even when accessing models through our platform.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information in accordance with our data retention policies and applicable legal requirements.

Access and Control

You have the right to access, update, correct, or delete your personal information at any time through your account settings or by contacting us. You can also request a copy of the data we hold about you.

If you have questions or concerns about your data, please contact us at our contact page. We will respond to your requests in a timely manner and in accordance with applicable privacy laws.

Opt-Out Options

You can opt out of marketing communications by using the unsubscribe link in our emails or by adjusting your communication preferences in your account settings. Please note that you may still receive essential service-related communications even if you opt out of marketing messages.

Third-Party Services

ModelMesh.ai integrates with third-party AI model providers (such as OpenAI, Anthropic, Google, etc.). When you use our platform to access these services, your requests are processed according to our security protocols, but the third-party providers may also collect and process data according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.